Shipping policy

Free Shipping to the United States via EMS Epacket Shipping, Please Allow 15-31 Days for Delivery.

By making a purchase you are agreeing to our Shipping and Delivery Policy as follows:  

Lady Mac Couture ("we" and "us") is the operator of

(https://www.Ladymaccouture.com) ("Website"). By placing an order through this

Website you will be agreeing to the terms below. These are provided to ensure

both parties are aware of and agree upon this arrangement to mutually protect

and set expectations on our service.

 

  1. General

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time to time, there may be a stock discrepancy and we will not

be able to fulfill all your items at the time of purchase. In this instance, we will

fulfill the available products to you, and contact you about whether you would

prefer to await restocking of the back-ordered item or if you would prefer for us

to process a refund.

 

  1. Shipping Costs (Free Shipping)

Shipping costs are calculated during checkout based on weight, dimensions, and

destination of the items in the order. Payment for shipping will be collected

with the purchase.

This price will be the final price for the shipping cost to the customer.

 

  1. Returns

3.1 Return Due To Change Of Mind

Lady Mac Couture will happily accept returns due to change of mind as long as a

request to return is received by us within 15 days of receipt of item and are

returned to us in the original packaging, unused and in a resalable condition.

Return shipping will be paid at the customers' expense and will be required to

arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store

credit for a future purchase. We will notify you once this has been completed

through email.

(Lady Mac Couture) will refund the value of the goods returned but will NOT

refund the value of any shipping paid.

 

3.2 Warranty Returns

Lady Mac Couture will happily honor any valid warranty claims, provided a claim

is submitted within 30 days of receipt of items.

Customers will be required to pre-pay the return shipping, however, we will

reimburse you upon successful warranty claim.

Upon return receipt of items for a warranty claim, you can expect Lady Mac Couture

to process your warranty claim within 7 days.

Once the warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in-store credit

(c) a replacement item sent to you (if stock is available)

 

  1. Delivery Terms

4.1 Transit Time Domestically From our US warehouses are

In general, domestic shipments are in transit for 2 - 7 days

 

4.2 Transit time Internationally

Generally, orders shipped internationally From our China Suppliers are in transit for 4 - 31 days.

4.3 Dispatch Time

Orders are usually dispatched within 2-3 business days of payment of an order

Our warehouse operates on Monday - Friday during standard business hours, except

on national holidays at which time the warehouse will be closed. In these

instances, we take steps to ensure shipment delays will be kept to a minimum.

 

4.4 Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at

any time before the order has been dispatched.

 

4.5 P.O. Box Shipping

Lady Mac Couture will ship to P.O. box addresses using postal services only. We

are unable to offer couriers services to these locations.

 

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer

this service using courier services.

 

 

4.7 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and

dispatch the rest of the order.

 

4.8 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation.

 

  1. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.

 

  1. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the

parcel from the courier and get in touch with our customer service. If the Damaged

parcel has been delivered without you being present, please contact customer

service with the next steps.

 

  1. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the

website

 

7.2 Import, Export Duties, Customs & Taxes

Export duties and taxes for international shipments will be pre-paid, without

any additional fees to be paid by customer upon arrival in the destination country

We are not responsible for any custom fees once the items have shipped. By

purchasing our products, you consent that one or more packages may be shipped

to you and may get custom fees when they arrive in your country.

 

  1. Cancellations

If you change your mind before you have received your order, we are able to

accept cancellations at any time before the order has been dispatched. If an

order has already been dispatched, please refer to our refund policy.

 

  1. Insurance

Parcels are insured for loss and damage up to the value as stated by the

courier.

 

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed

their investigation into the claim.

 

9.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an

investigation and deemed the parcel lost.

 

  1. Customer service

For all customer service inquiries, please phone us at 404-545-6590